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Return and Refund Policy

Welcome to the Return and Refund Policy of NewGen Cleaning Services. This document outlines the terms for requesting returns and refunds for services and products purchased through our website.

Service Refunds

We strive to deliver top-quality cleaning services. If you are not satisfied, please contact us within 3 days of the service date.

Refunds or re-service requests will be reviewed on a case-by-case basis.

Product Returns

For purchased cleaning products, inspect them upon delivery. If defects or issues are identified:

Notify us within 3 days of receipt.
We will provide return instructions and may offer a replacement or refund after verification.

Cancellation Policy

To cancel a service or product order, notify us at least 5 hours before the scheduled service or shipment.

Cancellations within 5 hours may incur a cancellation fee.

Contact Us

For questions about this policy, contact us at:
‍
‍Address: 3200 14 Ave. NE, Bay #12, Calgary, AB, Canada, T2A5P1
Email: contactnewgencleaning@gmail.com
Phone: +1 (587) 585-3991